The Local Health System Integration Act, 2006 requires that
the LHIN and the HSP enter into a service accountability agreement
About the Multi-Sector Service Accountability Agreement
The Multi-Sector Service Accountability Agreement (MSAA)
enables the Northeast Local Health Integration Network (LHIN)
to provide funding to the Health Service Provider (HSP) for
the provision of services. It supports a collaborative relationship
between the LHIN and the HSP to improve the health of Ontarians
through better access to high quality health services, to
co-ordinate health care in local health systems and to manage
the health system at the local level effectively and efficiently.
Complete details of this agreement are available in PDF format
here. The MSAA Declaration of Compliance and Insurance
can be viewed by clicking here.
About the Customer Service Accessibility Policy
The Accessibility for Ontarians With Disability Act and its
regulations like the Accessibility Standards for Customer Services
in Ontario require North Shore Community Support Services, Inc.
(NSCSS) and Club 90 to provide facilities and services accessible
to all individuals including those with special needs. NSCSS
has adopted a policy of making its services and facilities to
people with special needs and applies to all employees, volunteers,
agents and contractors dealing with the public or other third
parties acting on behalf of the North Shore Community Support
Services, Inc. You can view the policy (PDF format) by clicking
NSCSS / Club 90 strives to maintain and improve accessible customer
services. You can complete the Customer Service Feedback form
(PDF format) by clicking
. Print this form out, fill it out and send it to NSCSS.